Topfy Quality Guarantee & Return Policy

We stand behind the quality of our work. If an order contains a verified defect, production error, incorrect item, or shipping damage, Topfy will review the claim and provide an appropriate resolution in accordance with this policy.

A claim may qualify for review if it involves:

• Products that are materially defective, misprinted, or damaged during production
• Printing or embroidery errors caused by Topfy
• Incorrect products, sizes, colors, or quantities shipped due to a Topfy error
• Finished products that differ materially from the customer-approved artwork or written order specifications
• Products damaged during shipping, when reported within the claim period

Returns, exchanges, reprints, or refunds are not available for:

• Buyer’s remorse or a change of mind
• Incorrect products, sizes, colors, quantities, shipping information, or other options selected by the customer
• Customer-approved artwork, spelling, names, dates, logos, layouts, colors, or other design details
• Errors contained in customer-provided artwork or files
• Minor variations in garment color, print color, texture, sizing, or print and embroidery placement that are normal in custom production
• Differences between colors displayed on a digital screen and colors appearing on physical products
• Products that have been worn, washed, altered, used, or damaged after delivery
• Delivery delays caused by carriers, weather, incorrect addresses, or circumstances outside Topfy’s reasonable control
• Claims submitted more than 7 calendar days after delivery

Claims must be submitted within 7 calendar days after the carrier marks the order as delivered.

Email your claim to support@topfy.com and provide:

• Your Topfy order number
• A detailed description of the issue
• Clear photographs showing all affected products
• The exact quantity of affected products
• Photographs of the shipping carton, packaging, and shipping label if the order arrived damaged
• Any additional information reasonably requested by Topfy

Submitting a claim does not automatically qualify an order for a reprint, replacement, or refund.

Topfy will review the submitted information and determine whether the issue qualifies under this policy.

If a claim is approved, Topfy may:

• Reprint or replace the affected products
• Reship missing or incorrect products
• Issue a partial refund for the affected portion of the order
• Issue a refund for the affected products if Topfy determines that reprinting or replacement is not appropriate

Claims apply only to the quantity verified as defective, damaged, missing, or incorrect. Unaffected products in the same order are not eligible for return, replacement, reprint, or refund.

Topfy’s preferred remedy is to correct the order through reprinting, replacement, or reshipment. Refunds are processed only after approval and may take 5–10 business days to appear, depending on the original payment method and financial institution.

Customers must retain all affected products and original packaging until the claim has been fully reviewed and resolved.

Do not wear, wash, alter, use, discard, or return affected products while a claim is under review. Failure to retain the products or provide requested documentation may result in denial of the claim.

Do not return any products without prior written authorization from Topfy. Unauthorized returns will not be accepted or refunded.

If a return is required, Topfy will provide written instructions and, when the issue is confirmed to be Topfy’s responsibility, arrange the applicable return shipping.

An order may be cancelled without production charges only if Topfy receives and confirms the cancellation request before blank products have been ordered, artwork preparation has begun, or production-related costs have been incurred.

Once products have been ordered from suppliers, artwork services have begun, or production has started, the order may no longer be cancelled. If cancellation is still possible after costs have been incurred, any refund will be reduced by the applicable product, artwork, processing, restocking, and other non-recoverable costs.

To request a cancellation, contact Topfy immediately at support@topfy.com or 949-667-2888. A cancellation request is not effective until confirmed in writing by Topfy.

If Topfy confirms that the issue was caused by Topfy, Topfy will cover approved replacement and return shipping costs.

Original shipping charges are non-refundable unless the entire order is confirmed to be defective, incorrect, or otherwise eligible for a full refund under this policy.

Topfy is not responsible for carrier delays, delivery attempts, incorrect or incomplete shipping addresses supplied by the customer, or packages confirmed as delivered by the carrier.

To the maximum extent permitted by applicable law, Topfy’s responsibility is limited to the amount paid for the affected products.

Topfy is not responsible for indirect, incidental, special, or consequential losses, including loss of business, loss of profits, missed events, missed deadlines, or costs incurred from obtaining replacement products elsewhere.

Nothing in this policy limits any rights that cannot legally be limited under applicable law.

Topfy may update or modify this policy at any time. The version published on the Topfy website at the time an order is placed will apply to that order.

To submit a claim or request assistance, please contact:

Email: support@topfy.com

Phone: 949-667-2888

Please include your order number in all communications.